Why Jamie Dimon apologized to Elizabeth Warren

Originally Published: 22 SEP 22 10:17 ET
Updated: 22 SEP 22 12:44 ET

    (CNN) -- JPMorgan Chase CEO Jamie Dimon testified on Capitol Hill Thursday for the second straight day. This time, he faced his longtime critic Sen. Elizabeth Warren.

Warren began her line of questioning by asking how many instances of fraud had been reported to his bank from customers using Zelle, a popular payment platform jointly owned by a number of banks including JPMorgan.

Warren said she had reached out to JPMorgan and other banks in July for an answer but had been "stonewalled" and received no information.

"You didn't provide any of the information that we requested," she said to Dimon in a Senate hearing. "Is that because you don't keep track of when your customers report fraudulent Zelle transactions, or is it because you do keep track and you know exactly how many fraudulent transactions had been reported and you want to keep that a secret?"

When a customer falls victim to fraud on the platform, she said, they're largely left to deal with the repercussions on their own.

"I deeply apologize if we didn't give you the numbers you asked for," Dimon said in response. The amount of fraud, he said, is "relatively small" for the service. Warren pressed for specific numbers, and Dimon promised to get them to her by the end of the day.

"Terrific," Warren said. "We'll get it by the end of the day once nobody's here to talk about it."

Dimon was joined in the Senate by Wells Fargo CEO Charles Scharf, Bank of America CEO Brian Thomas Moynihan, Citigroup CEO Jane Fraser, Truist CEO William Rogers Jr., U.S. Bancorp CEO Andy Cecere and PNC CEO William Demchak.

This wasn't the first time Warren went head-to-head with Dimon. Last year, Warren called Dimon the "star of the overdraft show" and accused him of prioritizing profits over struggling Americans. "Your bank, JPMorgan, collects more than seven times as much money in overdraft fees per account than your competitors," she told him.

Dimon responded that Warren's numbers were "totally inaccurate."

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