Southwest fliers search for answers after thousands of cancellations
-
1:44
’The whole church is covered in water’: Greendale parish...
-
2:07
Biden admin highlights energy, housing tax credits during Madison...
-
2:22
Marquette channeling nervous energy at final practice before...
-
1:45
Milwaukee Common Council to vote on ordinance replacing food...
-
0:57
Brewers preview new dining options at 3rd Street Market Hall...
-
2:22
Parents upset after school district announces the end of a K-8...
-
2:39
VISIT Milwaukee preview: March 29-31
-
1:25
Take your pick of Easter goodies: CBS 58 stops by The Chocolate...
-
4:44
’In the Land of Saints and Sinners’ and ’Late Night with...
-
4:27
New location of veterans café helping vet community in Racine...
-
3:51
Milwaukee Art Museum Research Center
-
2:59
943 Wisconsin bridges are ’structurally deficient’; engineer...
MILWAUKEE (CBS 58) -- Southwest Airlines customers at Milwaukee Mitchell International Airport are still looking for answers Wednesday, Dec. 28, and their lost bags after a chaotic holiday travel week.
Bags that once filled the carousels were taken to the Southwest baggage claim storage area. Now, customers are waiting in line trying to get questions answered about what to do next.
While not every customer has their luggage, there have been a few reunion moments which have been compared to a late Christmas miracle.
"I was very happy to find it, I knew she was super stressed about the whole situation, and just exhausted and had to come back to work today and all that so to be able to find it and bring it to her it was honestly more exciting than Christmas morning," said Abigail Dillon, traveler.
As of Wednesday morning, Southwest Airlines canceled more than 4,000 flights nationwide.